Archive for the ‘Hospitality’ Category

Curacao tourism marketing meeting

Thursday, June 21st, 2007

There are several companies and organisations on Curacao that represent Curacao abroad to bring in more tourism. The two most important ones in this respect are the Curacao Tourism Board (CTB) and the Curacao Hospitality And Tourism Association (CHATA).

Today these two organisations joined hands and presented the facts and figures for 2006 and moderated a discussion about the marketing plan 2008. Bo went to this meeting in the morning and I joined the afternoon session.

We are no off-line marketing guru so we can’t say very much about the what, where and when of promoting a Caribbean destination in the US, but we do know about the internet-side of this discussion. There are two things about the on-line marketing efforts which were discussed that piqued my interest. (more…)

More hotel rooms on Curacao

Thursday, June 14th, 2007

Tourism is booming on Curacao and the hotel chains know it. This morning the Curacao Tourist Board and CHATA (Curacao Hospitality And Tourism Association) presented the new Room Inventory Forecast to CHATA’s members.

This forecast shows the projects that are currently under construction or under development. It shows that from now until 2010 a total of almost 3,000 extra rooms will be available for tourists. You can see all the numbers at CTB’s corporate website. This is a good time to do business on Curacao!

When your guests talk – do you listen?

Thursday, May 17th, 2007

One of the industries that has changed the most due to the power of the internet is the travel industry. In the ‘good old days’ when you wanted to travel somewhere you would go to a travel agent, load up on brochures and book your vacation with a travel agent. Your opinion of a destination was based on those brochures and the recommendations of travel agents and your friends’ stories. If nobody in your circle of friends had ever been to Thailand and your travel agent didn’t actively tout it, chances were that you would never go there. Some adventurous souls would grab a Lonely Planet and chase Phileas Fogg around the world, but the majority of people just spent their holidays on the well-beaten path.

The internet has changed all that. Roughly 80% of travelers research and book their holidays online and this is expected to become 90% before this decade ends. If you are in the hospitality business you need to be where your guests will find you and the internet (read: Web 2.0) is a different ballgame than the travel agents. In the days of the travel agents and the brochures potential guests could only listen to what you said, but now you need to listen to them and join the conversation or suffer the consequences.  (more…)

Is for real?

Wednesday, May 2nd, 2007

We received a press release today about the launch of a brand new travel website on After reading the press release and doing some preliminary research we found it difficult to make up our mind about this website.

For the people that missed the dot-com bubble: was one of the great dot-com fiascos (it was rated number 6 in the list op top 10 dot-com flops over at cnet). The fashion website it used to host during the end of the last century was too heavy, not in touch with its audience and grossly missmanaged. But, the past is the past and Boo is as good a name for a travel website as it is for a fashion store.

The only independent review we managed to find on-line about the new Boo was over at, but they did not give an opinion about the website. The other websites we found with information about Boo were the ones that just rehash the press release.

As I said; it was difficult to make up our mind about this new website. So, I will just list the pros and cons that we see and I hope I will have my mind made up when I’m at the end of this post. (more…)

Best practices in measuring a hotel’s online marketing efforts

Tuesday, April 24th, 2007


In today’s dynamic market where occupancy rates and ADRs depend on how well hoteliers utilize Internet marketing, it is no longer sufficient to measure basic website traffic stats like visitors, page views, or campaign stats like banner click-through rates and PPC clicks.

By Max Starkov and Jason Price

Marketing is all about results. Unlike offline marketing, we can track and analyze ROIs from our online marketing campaign results quickly and accurately over the Internet. There is no medium that allows tracking like the Internet does, yet in hospitality, we didn’t adopt these tracking technologies as soon as they were available. Instead we relied on cheap or free analytical tools to provide us with the information that management uses to make decisions. As a result, we are often basing important marketing decisions on inferior information.

We consistently receive numerous questions from hoteliers concerning how to most efficiently track and measure the ROI of online marketing efforts down to the reservation process. What metrics should hoteliers measure and pay attention to? What are the best practices in measuring ROI from the hotel’s marketing efforts? Or ROI from the hotel website? What are the best analytical tools out there? (more…)

Hotel Website Design? It’s not all in the eye of the beholder… | By Keith Paulin

Monday, April 16th, 2007

When building a hotel website our goal is to deliver a product that will convert a high percentage of visitors into online revenues The communication with our client is extremely important, and both parties (Client and Dragonfly) need to have a clear view of the process of design and development.

Keith Paulin is a leading online marketeer in the hotel industry and wrote the following article about ‘Hotel Website Design’ on that we like to share with you:

Hotel website design is one of the most subjective issues that hotel marketeers face. Here are some guidelines for briefing your hotel website designer…

So, you have finally read one too many articles about how 30.0% plus of your revenues should be arriving via the internet and that a further 30.0% are influenced by what they discover online about your hotel from your website…and the end of month reports show you are way short of those numbers.

You have taken an objective look at your website and you have decided its time to act…you need a new website for your hotel. You want to get it right this time but where do you start? (more…)

The Web Gives Hotel Guests the Last Word

Thursday, April 12th, 2007


NEARLY every morning, over his second cup of coffee, Tom Brady, general manager at the Affinia Chicago, logs onto his computer and surfs over to to see if there are any new postings about his hotel.

“It’s an obsession,” he said. If the review is positive he moves on. If it’s unfavorable — like the complaint posted in March from a guest who had received a $90 parking ticket because of a valet’s error — he’s on it immediately. In that case, he marched straight out to the valet to find out what had happened. After identifying the guest, he made sure that the company issued an apology and a reimbursement for the ticket.
“This is all over the world,” he said, describing his concern about any negative comment on TripAdvisor. “Everyone is looking at this. I’ve got to make sure it’s solved quickly, so God forbid someone else doesn’t have the same problem.” (more…)

Five reasons consumers don’t book travel online

Wednesday, March 21st, 2007


Despite improved customer-satisfaction ratings at several e-commerce companies, online travel sites still suffer from security , performance and customer perception woes that cause potential travelers to put down their mouse and pick up the phone to book trips.

Forrester Research found that in the light of recent survey data those who book travel continue to resist the Web as their main resource for making reservations. The research firm polled about 5,330 North American consumers in the last quarter of 2006 to determine exactly what prevents them from putting their faith in online travel sites. To start, the top-three most common reasons for those who book travel not to stay online to make reservations include concern over credit-card security, Web-site performance issues and limits on the actions they could take online. (more…)

Tripadvisor on your site?

Sunday, March 18th, 2007

For the people who do not know Tripadvisor: Tripadvisor is one of the largest travel communities on the web. On their website travellers can write reviews of destinations and hospitality businesses (mainly hotels). A positive review on Tripadvisor is the ultimate testimonial.

Tripadvisor now also gives hotels the opportunity to post the Tripadvisor reviews on their own website. The technology involved is a tiny bit of HTML-code which hotels can easily implement in their website. Through this code the latest reviews (positive and negative) are shown on the hotel’s website.

“TripAdvisor is the largest source of travel information anywhere, and our new distribution initiative sets out to make it the largest source of travel information everywhere,” said Christine Petersen, senior vice president of marketing for TripAdvisor. “Consumers today value and seek out the opinions of people like themselves who have already lived the experience they’re considering.”

We wonder which hotel on Curacao will be the first one to show its self-confidence and put these reviews on their website…

TripAdvisor Goes Video!

Thursday, March 15th, 2007


NEEDHAM, Mass., TripAdvisor(R), the largest travel community in the world, now allows travelers to quickly and easily post their vacation videos. TripAdvisor also allows travel marketers to showcase their wares by uploading their videos. Thousands of TripAdvisor travelers already uploaded their videos and hundreds of thousands more viewed them, revealing a strong demand for ever more descriptive ways to tell a story or research a trip.

“If a picture is worth a thousand words, then a video must be worth a million. Video can convey so much emotion so quickly,” said Christine Petersen, senior vice president of marketing for TripAdvisor. “We’re thrilled to offer the elegance of the written word, the power of candid photos and now the punch of video, so that whatever the experience, our travelers and the hospitality industry alike can share their information most effectively.”

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